Enjoy Travel’s Liability

1. These Terms and Conditions apply only to Reservations made directly through this website. Reservations made via a third party’s website, including the website of the Provider, are subject to the terms and conditions set out on that website.

2. You acknowledge that the Services might be provided by other companies within Enjoy Travel’s Group and that such company may enforce these Terms and Conditions (please see clause 12.7).

3. We act as a Reservation agent for the Providers for the Products. You will be contracting with the Provider and will be subject to the Provider’s terms and conditions. Full details of the terms and conditions are available from the Provider. You must read the terms and conditions of the Provider prior to the start of your Reservation, as certain companies and locations may have additional requirements. Please also check the individual information pages that relate to your Reservation for any specific terms that may apply. Once we have passed your reservation over to the Provider, we have no further legal obligations of liability to you and the agreement will be between you and the Provider. Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.

Confirming your Reservation and taking Payment

1. The Contract is made between you and us and sets out our responsibilities to you and your responsibilities to us when procuring the Services

2. All Reservations are subject to availability. Once you have completed the online Reservation form on our website, we will email you to confirm the availability of the Product (including sending any applicable voucher) within 48 hours (or at least 24 hours prior to the start date/time of the Reservation where 48 hours is not possible) (“Reservation Confirmation”).If for any reason your confirmation or voucher has not been received you must contact us immediately.

3. We reserve the right not to accept or fulfil a Reservation. A Reservation is not guaranteed and we may cancel a Reservation if the Provider advises that it is unable to fulfil a Reservation for any reason. If this happens, we will tell you, and no charges will be made on your card, or if you have already been charged, we will refund you the amount you have paid but we do not accept any liability for any consequential loss or losses arising as a result of not being able to accept your Reservation.

4. It is your responsibility to ensure all information provided when making a Reservation is correct and accurate and to ensure you read the confirmation email before travelling. We do not accept any liability for any costs incurred or consequential loss arising due to your failure to provide a valid contact number and email address (or other information required as part of the Reservation) or failing to read the confirmation email before travelling or if you do not follow the instructions we give you on your Reservation confirmation.

5. Payment for the Reservation on our website can only be made using MasterCard, Visa and other payment methods indicated on our website from time to time.

6. If payment by card is declined for any reason, we reserve the right not to refuse your Reservation.

7. All Fees are quoted in the currency of the selected country and include VAT where applicable.

8. Where your Reservation is for a Rental Vehicle, unless otherwise stated, the Fees include vehicle tax, local taxes, third party liability insurance and rental charges. All rentals are charged on a 24-hour basis. A full day is still charged for any portion of a 24 hour period used. You are responsible for all tolls, congestion charges, parking & traffic fines in accordance with the Provider’s terms and conditions.

9. Where your Reservation is for a Hotel, unless otherwise stated, the Fees are per room per night. You are responsible for all local taxes and any other fees in accordance with the Provider’s terms and conditions. Unless otherwise stated, the Fees do not include transfers to the Hotel which are payable separately (please see clause , subject to availability.

10. Where your Reservation is for airport parking, unless otherwise stated, the Fees are per Car for the period during which you have booked. In the event of your Car not starting, the Provider reserves the right to charge for any extra time. If your return is delayed and you have been away for longer than you have booked, you will need to pay the difference on return, direct to the Provider, at their standard daily rate.

11. Where your Reservation is for the airport lounge, unless otherwise stated, the Fees are per person for the amount of time specified in the Provider’s terms and conditions.

12. When a Reservation is made using a non-UK credit card, the card issuer will debit the Customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

Cancelation

1. Certain products have free cancelation within certain conditions:

2. Vehicle rental Cancelation Terms

   1. Pay Now

      All ‘pay now’ Products come with free cancelation. You will pay the full price at the point of purchase, and can cancel for free and receive a full refund providing you cancel with more than 48 hours’ notice, prior to the start date/time of the Reservation. Cancelations with less than 48 hours’ notice will not be refunded.

   2. Pay on arrival and deposit payments

      In some cases you can secure your Reservation at the quoted price by paying only a small deposit. Deposit payments are normally non-refundable unless otherwise stated on our website and in your Reservation confirmation.

3. We offer 2 cancelation protection products in most cases:

   1. Cancelation Protection 48

      which can be purchased for ‘pay now’ Reservations at the point of check out for an additional cost (shown on our website). This allows cancelations to be made up until the time of arrival or collection. A full refund of the Reservation and ‘Deductible Protection’ (please see clause 5.3.1) (if applicable) will then be made minus the cost of the ‘Cancelation Protection 48’ product.

   2. Cancelation Protection

      which can be purchased for ‘deposit payment’ Reservations. This allows cancelation to be made up to the time of arrival or collection. A full refund of the deposit payment and ‘Deductible Protection’ (please see clause 5.3.1) (if applicable) will then be made minus the cost of the ‘Cancelation Protection’ product.

4. To cancel a Reservation please contact our call centre by telephone or email. Contact details are here . Where applicable, credit card or transaction fees are non-refundable. If the product you purchased did not have free cancelation and you did not purchase Cancelation Protection 48 or Cancelation Protection (as detailed below), or where you booked a certain promotional offer (for example ‘advance purchase’ and ‘super saver’ options as per your Reservation confirmation) then you cannot cancel the product without incurring a charge, which may be the full amount of the Fees for the scheduled duration of your Reservation.

5. If you are entitled to a refund, we will issue a credit voucher to the value of the refund unless you notify us that you would like a repayment of the money. All credit vouchers will remain valid for 6 months, after which your credit (and corresponding refund) will expire. If at any time during the period a credit voucher is valid you would like us to make a repayment of the money, we will make a repayment in accordance with these terms.

6. 4.6 Airport Parking Cancelation Terms:

   1. Airport Parking Products (excluding non-refundable) can be cancelled up to 48 hours prior to the start time and date subject to a £10 cancelation fee. You will pay the full price at the point of purchase, and can cancel and receive a refund less a £10 cancelation fee providing you cancel with more than 48 hours’ notice, prior to the start date/time of the Reservation.

   2. Airport Parking Products cancelled with less than 48 hours notice will not be entitled to any refund or partial refund.

   3. Non-refundable Products are non-refundable, no refund or partial refund can be made.

   4. Between September 2023 and March 2024 – Free Cancelation Waiver is available on all Reservations (excluding non-refundable products). During this period you can cancel your Reservation free of charge giving a minimum of 24 hours notice. Reservations cancelled with less than 24 hours notice will not be entitled to any refund or partial refund.

   5. Credit card fees, transaction fees, Reservation fees are not refundable on any cancelation.

7. Certain conditions apply to certain Products:

   1. Vehicle Rental

      Customers who do not turn up at the Collection Point, or do not turn up in time, are not entitled to a refund. This includes non-receipt of a Rental Vehicle due to insufficient documentation or late arrivals. Unfortunately, we are unable to refund any unused days or part days if the Rental Vehicle is returned before expiry of the Rental Period. Some of the Providers may agree on some compensation but this is not guaranteed and is at their discretion.

   2. Airport lounge Reservation

      Unfortunately, we are unable to refund any unused stays or part stays. You cannot get a refund or amend a lounge Reservation less than 48 hours before the day of travel. For example, your last opportunity to change your Reservation if you're flying at 3pm on the 29th will be 23:59 on the 26th. Unless a cancelation fee waiver has been paid, the amount paid will be held as a credit on your Reservation for use in the future, except on certain promotional offers which are non-refundable. Where applicable this will be stated in the description/information.

   3. Hotel Reservations

      No refund is made for cancelation of hotel Reservations within 48 hours of the date of stay. Unless a cancelation fee waiver has been paid, the amount paid will be held as a credit on your Reservation for use in the future except on certain promotional offers which are non-refundable. Where applicable this will be stated in the hotel description/information.

   4. Airport Parking

      You cannot get a refund or amend a parking Reservation less than 48 hours before the day of travel. For example, your last opportunity to change your package if you're flying at 3pm on the 29th will be 23:59 on the 26th. Unless a cancelation fee waiver has been paid, the amount paid will be held as a credit on your Reservation for use in the future except on certain promotional offers which are non-refundable. Where applicable this will be stated in the Parking Lot description/information.

8. In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your Reservation, even if it was automatically confirmed by us. You will be informed of this as soon as possible, to allow you to make a reservation at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from us on the grounds of the cancelation or the related costs, if any, that have been incurred due to an erroneous Reservation which has been cancelled.

9. We reserve the right to cancel your Reservation if the Provider ceases to trade due to insolvency or closure of any branches. In such circumstances, we may cancel your Reservation with no liability whatsoever. If your Reservation is cancelled, a full refund will be made of all monies previously paid to us to the person that originally paid for the Reservation.

Vehicle rental

The following terms (clauses 5.1 - 5.9) apply to Reservations for a Rental Vehicle.

1. Delivery and Pick-up Service

   On collecting the Rental Vehicle please ensure you inspect the Rental Vehicle for any damage and report any problems to the Provider before departing the Collection Point. We highly recommend taking photos/videos of the Rental Vehicle and ensure you are happy that the checkout documentation is correct showing all existing damages. Failure to do this could result in charges being made and as such any damages will be considered new damages.  We also recommend checking the Rental Vehicle with the Provider when returning to ensure any damage is agreed. 

2. Optional Extras

   We offer a variety of waiver and protection options to protect you during the Rental Period at the prices specified on our website. These include:

   1. Full Protection

      While CDW (Collision Damage Waiver) covers basic body damage, it may have a Deductible that you need to pay (or that the Provider will deduct from your Security Deposit) if there’s damage, even if you did not cause the damage. Full Protection covers your deductible charges and other costly damage-related fees, and it covers various types of damage that CDW sometimes excludes.

      Full Protection is for costs that you are responsible for paying following any accident, write-off or theft of a vehicle hired from a rental company.

      This insurance is arranged by Cover Genius Limited and underwritten by Astrenska Insurance Limited who are regulated by the FCA (750711 & 202846).

      Included in Full Protection;

      1. Damage to the rental vehicle's bodywork.

      2. Theft or vandalism of the rental vehicle.

      3. Damage to windscreens, mirrors, lights: Includes all external glass & lights.

      4. Damage to wheels & tyres: Includes punctures, fittings, replacements, repairs.

      5. Roof damage.

      6. Damage to the underbody of the vehicle.

      7. Key loss or replacement or lock out: Covers call out fees, replacement of lost, damaged or stolen car keys, key programming and key delivery. You must follow the rental company’s guidelines.

      8. Damages caused by natural disasters: Covers wind, fire, hail and other damages caused by natural weather events unless there’s been a breach of the rental agreement.

      9. Free cancellation; you can cancel at any time up until pickup for a refund.

      The full policy guide for Full Protection can be found here and IPID can be found here

   2. Zero Deductible

      Zero Deductible removes the requirement to leave a deposit as detailed in clause 5.4 and provides coverage against the deductible. ‘Zero Deductible’ is an additional insurance provided by the Provider and is subject to availability. Certain exclusions may apply and are detailed in the “more information” section of our website and the Provider’s terms and conditions.

   3. Zero Deductible Top-up

      Whilst no deductible or security deposit is required for ‘Zero Deductible’ Products, some Provider policies exclude glass, tyres, underside and roof. We offer an additional top-up product for a small additional fee which covers these additional items in full.

3. Security Deposits

   Please note that the Provider will require a security deposit at the start of the Rental Period to cover any insurance deductible (see Optional Extras above), fuel, or other costs. This will be an amount blocked on the credit card of the main driver. The security deposit is returned/unblocked at the end of the Rental Period provided the Rental Vehicle is returned in the same condition as rented. The amount held will be clearly shown within the “more information” link next to the Rental Vehicle of choice and within the specific terms and conditions of the Provider before payment is made.

4. Flight Information

5. If you are collecting the Rental Vehicle from an airport you should advise us of your arrival flight number when you complete your Reservation, or as soon as possible. If your flight is delayed or cancelled we advise that you contact the Provider immediately to notify them. Failure to advise the Provider of delays/cancelations could result in your Reservation being cancelled.

6. We will not be responsible for any failure by the Provider to provide the Rental Vehicle, or if the Rental Vehicle is no longer available due to a late arrival of flights, your failure to advise the Provider of delays, or if you fail to provide your flight number in accordance with clause 5.6.

7. Fuel Policy

8. We work with a number of Providers and the fuel policy differs per Provider. Information on the fuel policy can be found in the "more information" section of the quote screen. In all cases, fuel is not included in the final price quoted.

9. We only work with companies with a “fair fuel” policy.  This means all of our quotes come with a customer friendly policy that allows you to return the Rental Vehicle with the same amount of fuel as the Rental Vehicle was collected. We also promise that there will be no administration fees charged for this service.

Hotel Reservations

The following terms (clauses 6.1 - 6.6) apply to all Reservations for hotels.

1. Directions

   Please make sure you have directions to your Hotel.

2. Transfers between Hotels and Airports

   Where a hotel operates airport transfers, times are different at each hotel. All transfers are subject to availability on the day and may be subject to a local charge. Please check Hotel information pages for details and charges. Prices and information regarding the transfers to and from the Hotel are given as a guide only and may be subject to change.

3. Room Requests

   If you have any room request, you must advise us at the time of Reservation. Although we will endeavour to pass any reasonable requests on to the Provider, we regret we cannot guarantee any request will be met. Failure to meet any room request will not be a breach of contract on our part. Confirmation that a room request has been noted or passed on to the Provider or the inclusion of the room request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all room requests are subject to availability.

4. Meals

   Unless specified meals are not included in the Reservation, all extras must be paid direct to the Provider. There will be no refund for meals which are included but have not been taken.

5. Leisure Facilities

   There may be additional charges for leisure facilities and admission may be restricted for children. Please ensure that you are familiar and happy with the appropriate terms and conditions that apply to the use of leisure facilities.

6. Hotels including Parking

   1. Parking is always at the owner's risk. Parking Lots are unsecured unless otherwise stated. Parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as an 8, 15 or 21 day option, the full number of days does not have to be used, but there is no reduction in price if it is not. If you leave your Car for longer than the duration included, the Hotel or Parking Lot can charge you for the extra days.

   2. In the interests of efficient operation you must be prepared to leave your Car keys with the Hotel or Parking Lot if requested to do so.

Airport Parking

The following clauses (7.1 - 7.10) apply to Reservations for airport parking.

1. Directions

   Please make sure that you have directions to the Parking Lot in your satnav or available on your smart phone if you have a passenger.

2. Drop-off time

   We cannot be held responsible if you do not leave enough time to drop off your Car at the Parking Lot, or for airport transfer/Car collection before your flight. We have no liability whatsoever for missed flights for any reason.

3. Transfers

   For park and ride and certain on-airport Parking Lots, 24 Hour transfers to and from the airport are included unless otherwise stated on the individual Parking Lot information pages.

4. Curbside Reservations

   The 'parking from' time on your Reservation Confirmation is the time slot the Parking Lot has allocated you. If you think you are going to be more than 20 minutes earlier or later than your booked time, you must call the Provider’s phone number which is provided in your Reservation confirmation at least 20 minutes prior to the time booked. The Provider will then endeavour to re-book a new arrival time for you. If you do not call the Provider and arrive after the time booked, we cannot guarantee a driver will be available to meet you.

5. Minimum Stays

   A minimum stay applies at some Parking Lots. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable, as it is quoted on our website results page.

6. Car Keys

   Unless stated on the Parking Lot information page, in the interests of efficient operation you must be prepared to leave your Car keys with the Parking Lot. The Parking Lot will not accept liability for faulty keys, alarm fobs, house or other keys left on the key ring. We advise that only the Car key is given and that you ensure you have a spare key which you take with you.

7. Self Park

   If the Parking Lot is labelled as a ‘Self-Park’ you will keep your keys, and your Car will remain in the same parking space for the duration of the Rental Period.

8. Vans and Large Vehicles

   Unless otherwise stated, we only accept Reservations for cars and small vans (in both cases without trailers) at the standard rate shown. Please contact us before you make your Reservation if you wish to book larger vehicles, or vehicles with trailers, for a quote. If you park a vehicle larger than a car or small van, or a vehicle with a trailer without prior approval, you will likely incur an additional charge at the Parking Lot.

9. Insurance and Liability

   Please ensure that you do not leave any valuables in your Car. Any valuables are left strictly at your risk. Neither we nor the Provider will accept liability. Parking is always at the owner's risk. In the unlikely event that you need to make a claim for loss or damage, you MUST notify the Provider at the time of collection and obtain written confirmation, as claims cannot be considered once your Car has left the site. The Provider will accept liability for proven acts of their own negligence.

10. Your Car

    It is your responsibility to ensure that your Car is roadworthy, holds a valid MOT certificate and is taxed for the duration of the Reservation. Your Reservation may be forfeited if this criteria is not met. We will not accept responsibility for mechanical, structural and electrical failure of any part of your Car, including but not limited to windscreens, glass, tyres and alloy wheels, howsoever caused.

Airport Lounge Reservations

The following terms (clauses 8.1 - 8.5) apply to Reservations for Airport Lounges.

1. Invitations

   Please ensure that you have the correct invitations for the lounge and terminal you require. You must print and take the invitations with you to the lounge as you may be refused entry without it.

2. Lounge Location

   Please remember to check the lounge location is accessible from the terminal you are travelling from and that the hours of operation match your travel plans. Please check with your travel provider before travelling. We will not be held liable for any lounge pass holder that has not booked the correct lounge for their flight. We will not refund any unused lounge passes.

3. Lounge Rules

   1. Where permitted, children must be accompanied by an adult to the bar areas at all times.

   2. A dress code for the lounge facilities is expected. Singlets, vests, causal shorts, are not acceptable.

   3. Due to regulatory restrictions, consumables are not to be taken from the lounge. We would like to advise passengers it is illegal to travel on an aircraft under the influence of alcohol. We will not accept any responsibility for passengers who are refused travel due to being intoxicated.

   4. The lounges reserve the right to refuse admittance to unsuitably dressed passengers or any passenger who is under the influence of alcohol.

4. Flights

   It is your responsibility to ensure that you are at the aircraft boarding gate on time. We are not liable for any flight missed or delayed by any passenger using the lounge.

Personal Information

We will collect your personal information and will hold your information in accordance with or privacy policy which is available on our website or on request.

Ending the Contract Early

1. We may end the Contract straight away by providing you with notice if:

   1. a receiving order has been made against you or you are declared bankrupt; or

   2. you breach any term of this Contract in a way that cannot be rectified.

2. You may end the Contract immediately by providing us with written notice if we materially break the terms of the Contract.

3. If the Contract ends early for any reason:

   1. You must pay any amounts owed to us under the Contract and for the losses we suffer as a result; and

   2. You may lose the benefit of any damage waivers, deductible reduction products or insurance.

4. Nothing in the Contract reduces your statutory rights. If we materially break the Contract by not doing what we agreed to, we must pay for foreseeable losses you suffer as a result. We will not be responsible for your foreseeable losses where you have been able to recover them from someone else. We will not pay for any indirect or unforeseeable losses.

Complaints Procedure

1. If you encounter a problem, please inform the Provider immediately to give them the opportunity to rectify the problem. If you do not advise the Provider at the time it may be difficult to pursue a complaint at a later stage. Our Providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.

2. If you would like to contact us, we will provide as much assistance as we can.

   1. For Airport Parking, Airport Lounge and Hotel Reservations, please contact us on 03444 122 903 or +44 (0)3444 122 903.

   2. For Vehicle Rental Reservations, please contact us on 0330 165 9369 or from outside the UK on +44 (0)330 165 9369.

3. Please Note: If you do not take these steps, it is very hard for us to deal with issues that are raised and we may not be able to fully resolve them. If you take these steps and wish to follow up your complaint when you get home, you must write to [email protected] within 28 days of your return. You will receive an acknowledgement of your email within 3 working days and we endeavour to answer all customer service queries within 28 days of receiving them. Sometimes we can experience delays if we are liaising with the suppliers. To help us process your query quicker please provide Enjoy Travel with your Reservation number and include all paperwork from the supplier relating to the Reservation if possible.

General

1. Events Beyond Our Control

   1. Very rarely, we may be forced to change or terminate your Reservation due to unforeseen major events known as force majeure. This means any major event which we or the Provider in question could not, even with all due care, foresee or avoid and that was beyond our reasonable control. For the avoidance of doubt events beyond our control include (but are not limited to), war or the threat of war, riots, civil unrest, terrorist threats or activity, industrial disputes, extreme weather, epidemics, natural and nuclear disaster, fire, adverse weather conditions, government regulations and advice, airlines cancelling or changing schedules due to airports or airways being congested or closed.

   2. Changes or termination of your Reservation due to events beyond our control are extremely unlikely. If, however, such major events do occur, we regret we will be unable to make any refund of payments for services not received. We cannot accept liability or pay any compensation where the performance (or prompt performance) of our obligations under our contract with you is prevented or affected by events beyond our control. This is also the case if you suffer any damage, loss or expense of any nature as a result of the major event.

2. Assignment and Other Dealings

   We (but not you) may subcontract, assign, delegate, transfer, charge or otherwise dispose of all of our rights and responsibilities under this Contract without your prior written consent.

3. Entire Agreement

   The Contract contains all the terms which we have agreed with respect to its subject matter and supersedes all previous agreements and understandings between us (whether oral or in writing) relating to such subject matter. You acknowledge and agree that you have not been induced to enter into this Contract by a statement or promise which it does not contain. All warranties, conditions and other terms (whether express or implied) which are not set out in this Contract are (to the fullest extent permitted by law) excluded from this Contract.

4. Variation

   No variation of this Contract shall be effective unless it is in writing and signed by each of the parties.

5. Waiver

   Failure to exercise (or to fully exercise), or any delay in exercising, any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy under this Contract or by law.

6. Notices

   Notices required to be given under this Contract may be sent by email here . Notices shall be deemed to have been duly received: (a) if delivered personally, in the case of Enjoy Travel, when left at the registered address, or in the case of the Customer, when left at the address you have provided to us as part of the Reservation process; (b) if sent by pre-paid first-class post or recorded delivery, at 9:00am on the second day (excluding weekends and public holidays) after posting; (c) if delivered by commercial courier, on the date and at the time that the courier’s receipt is signed; or (d) if delivered by email, at the time of transmission.

7. Third Party Rights

   1. Where Services are provided by an Enjoy Travel Group company (please see clause 2.2), that company may enforce the terms of this Contract subject to and in accordance with this Contract and the provisions of the Contracts (Rights of Third Parties) Act 1999.

   2. Except for as provided in clause 12.7.1, any person who is not a party to this Contract shall have no rights to enforce its terms.

8. Governing Law and Jurisdiction

   This Contract shall be governed by Florida law. The parties agree to submit to the exclusive jurisdiction of the Florida courts.