How Enjoy Travel Works

Enjoy Travel is a comparison and booking platform for car hire, airport parking, airport lounges and hotels. We bring together options from different suppliers so you can see what's available, compare prices and book the right option for your trip — all in one place.

How Enjoy Travel Car Hire Works

Is Enjoy Travel a Car Hire Company or a Broker?

Enjoy Travel is a car hire broker and comparison website. That means we search and compare prices from multiple rental companies, so you can pick the option that works best for your trip. We don't own any vehicles. The car is provided by the rental company you choose, and your rental agreement is with them directly.

How the booking process works

What Enjoy Travel does

  • Compares car hire prices from multiple suppliers
  • Shows you what's included before you commit
  • Provides support with your booking before your trip

What the car hire company does

  • Provides the vehicle
  • Manages pick-up and return at the rental desk
  • Handles security deposits and any optional extras

How We Choose Car Hire Suppliers

We work with both well-known global brands and trusted local companies. Before any supplier goes live on Enjoy Travel, we carry out a series of checks to make sure they're reliable, transparent and worth recommending to our customers.

Our supplier checks include

Ongoing monitoring

Getting listed is just the start. We continue reviewing suppliers and if review scores drop or problems keep coming up, we remove them. We'd rather have a smaller list of suppliers we trust than a longer one we can't stand behind.

What You See on Search Results

When you search on Enjoy Travel, you'll see cars from different rental companies side by side. Each result gives you the key details upfront so you can compare properly and avoid surprises at pick-up.

The car and the supplier

You'll see the car model (or a similar vehicle), which company is providing it, and the basics: number of passengers, boot space, transmission and fuel type. Your rental agreement is with that supplier directly.

The price

We show the total price for your dates, plus the daily rate. If there's a discount or promotion running, you'll see that too. Prices are intended to include all mandatory charges, so what you see is what you pay, as long as you meet the rental terms.

Important details

Click "Important information" on any product to see the finer points, including:

These are set by the rental company, not Enjoy Travel.

Reviews and ratings

Where we have them, supplier review scores are displayed so you can factor in other customers' experiences when choosing.

Filters to help you narrow things down

You can filter results by automatic transmission, supplier, deposit amount, excess level, number of seats and more. If you know what matters to you, it's quicker to get to the right option.

Tip: Always read the full terms before booking so you know exactly what to expect when you arrive at the rental desk.

Who You Pay and When

Payment works differently depending on the supplier and the booking option you choose. You'll always see the payment method clearly before you confirm.

Payment options

Security deposits

Most rental companies hold a security deposit at pick-up, taken directly from your card. It's returned after the rental if everything's in order, but not all suppliers require one.

Optional extras

Things like additional drivers, child seats or GPS are usually paid directly to the rental company at the desk, not through Enjoy Travel.

Enjoy Travel protection

If you choose Enjoy Travel protection, that payment is made at the time of booking. We then handle any related claims and support you through the process.

Cancellations

If you paid the full amount upfront, you can usually cancel free of charge up to 48 hours before the rental starts. We'll process the refund. Cancel within 48 hours, and the payment is normally non-refundable, unless you purchased cancellation protection.

If you only paid a deposit, that amount is generally non-refundable regardless of when you cancel.

Before your trip

If you have questions about your booking, need to make changes or want to understand what's included, the Enjoy Travel team is there to help.

During your rental

The rental company handles the car and most questions at pick-up. If something doesn't feel right — unexpected charges, confusion over terms — contact Enjoy Travel, and we'll work with the supplier to help sort it out.

After your trip

If you spot a charge that doesn't look right, need help with a claim through Enjoy Travel protection, or want support getting an answer from the supplier, reach out, and we'll walk you through the next steps.

Why Prices Are Often Cheaper Than Booking Direct

Because we compare prices from a wide range of suppliers in one place, you'll often find better rates on Enjoy Travel than you would going direct. There are a few reasons for this.

Broker rates and volume discounts

Enjoy Travel sends a large number of bookings to suppliers each year. That volume gives us leverage to negotiate better rates, which we pass on to customers.

Competition between suppliers

Rental companies are competing against each other on our platform. That competition tends to keep prices sharp.

Promotions

We run special offers with suppliers, including deals shared exclusively through our newsletter.

Helping local suppliers reach more customers

Smaller car hire companies use platforms like Enjoy Travel to reach travellers they'd never find on their own. In return, they often offer more competitive rates.

That said, prices vary depending on demand, location and availability, so the same car might cost more or less on different dates or different sites.

Frequently Asked Questions about Car Hire

No. We're a car hire broker. We compare prices from trusted suppliers worldwide and help you book the best option for your trip. The vehicle and the rental agreement are with the supplier you choose.

Yes. We only work with licensed car hire suppliers, and we carry out checks before listing anyone. Those checks cover reputation, insurance requirements, financial reliability and pricing transparency. We also monitor suppliers on an ongoing basis and remove companies that fall below our standards.

A combination of negotiated broker rates, high booking volumes, supplier competition on the platform and occasional promotions. We also help smaller local suppliers reach international customers, and they often price accordingly.

Your rental agreement is with the car hire company that provides the vehicle. Enjoy Travel is the comparison and booking platform. We help you find and book the right option — the supplier looks after the car, the desk and the rental itself.

It depends on the booking type. Some rentals require full payment online at the time of booking. Others take only a deposit online, with the balance paid at pick-up. Some suppliers only take payment at the desk. You'll always see this clearly before confirming. Security deposits are handled directly by the rental company.

Most car hire companies require: A valid driving licence, a credit card in the main driver's name, a passport or ID, and your booking confirmation. Depending on your licence and destination, you may also need an international driving permit.

The deposit covers potential costs that could arise during the rental, things like damage, fuel discrepancies or unpaid charges. It's held against your card and returned after the rental if everything's settled. The amount and payment method are set by the supplier and shown in the booking terms.

Most prepaid bookings can be cancelled free of charge up to 48 hours before the rental starts. Cancel later than that and it's usually non-refundable unless you bought cancellation protection. Check the cancellation policy shown at booking, it varies by supplier.

Mechanical issues and roadside assistance are handled by the rental company. If you need help understanding charges, navigating an insurance claim or communicating with the supplier, Enjoy Travel can step in and help you work through it.

Yes. We compare car hire across Europe, North America, the Middle East and many other destinations. Availability depends on local suppliers and demand in each location.

How Enjoy Travel Airport Parking Works

Enjoy Travel helps you compare airport parking from different providers and book the one that fits your trip. You'll see prices, parking types and transfer times side by side, so you can make a proper comparison before you commit.

We're a comparison and booking platform. The parking itself is operated by the provider you choose.

How the booking process works

On the day, you drive directly to the car park you booked.

Types of airport parking you can compare

What you see before you book

Each product shows the details you'd actually want to know before deciding:

What happens on the day of travel

Your confirmation email will have everything you need: the car park address, how to arrive, transfer details if there's a shuttle, and meet-and-greet instructions if that's what you booked. Just follow the instructions and you're good to go.

Changes, delays and problems

If you need to change your booking, contact Enjoy Travel and we'll update it where the terms allow.

If your flight is delayed on the way back, contact the car park directly so they can adjust your return time. Any issues on the day itself — access, arrival procedures — are handled by the car park operator.

Cancellation policy

Most airport parking bookings can be cancelled free of charge up to 24 hours before travel. For Manchester Airports Group (MAG) car parks, the cut-off is 72 hours. Always check the cancellation terms shown during booking, as they can vary by provider.

Who provides the parking

The car park is operated by the provider you choose. That might be the airport's own operator, a private off-site company or a meet-and-greet provider. Enjoy Travel helps you compare and book — the operator runs the car park and looks after your vehicle on the day.

Frequently Asked Questions about Airport Parking

No. We're a comparison and booking platform. We bring together parking options from different providers so you can compare and choose the right one. The parking itself is operated by the provider you select.

The car park is run by the company you choose when booking, either the airport itself or a private parking operator.

In many cases, yes. Contact Enjoy Travel, and we'll help update the booking where the terms allow.

Contact the car park directly. Most operators can adjust your return time if they know about the delay in advance.

Most bookings can be cancelled free of charge up to 24 hours before travel. For MAG car parks, it's 72 hours. Check the cancellation policy at the time of booking.

The car park operator handles any issues on the day of travel. Enjoy Travel can help with booking questions or changes before your trip.

How Enjoy Travel Airport Lounges Work

Enjoy Travel helps you compare airport lounge access and book the one that suits your trip. We show lounges from different providers so you can weigh up the options, check what's included and choose before you travel.

We're a comparison and booking platform. The lounge itself is operated by the provider you choose.

How the booking process works

On the day, just show your confirmation at the lounge reception and you're in.

What you see before you book

Each product shows what you'd want to know before deciding:

What happens on the day of travel

Your confirmation email will include the lounge name and location, how to get in, opening hours and how long you're entitled to stay. Lounge staff will check your confirmation and grant access from there.

Who provides the lounge?

The lounge is operated by the provider you choose, which might be an independent lounge operator, an airline-run lounge or an airport-managed facility. Enjoy Travel helps you find and book the right one. The operator manages entry and runs the lounge on the day.

Changes or problems

If you need to make changes to your lounge booking, contact Enjoy Travel and we'll guide you through what's possible. Any issues on the day — entry, access, facilities — are handled by the lounge operator directly.

Frequently Asked Questions about Airport Lounges

No, we're a comparison and booking platform. We help you find and book the right lounge for your trip, but the lounge itself is run by the operator you choose, whether that's an independent lounge, an airline or the airport.

You don't have to book in advance, but it's worth it. Lounges can fill up, especially at busy airports and peak travel times, and walk-in prices at the door are usually higher than booking ahead. Booking through Enjoy Travel locks in a better rate and means you've got your confirmation ready to go on the day.

It varies by lounge, but most offer food and drinks, comfortable seating and Wi-Fi as standard. Some go further with showers, business facilities or a proper bar. You'll see exactly what's included before you book, so there are no surprises when you get there.

Just show your booking confirmation at reception, the lounge staff will take it from there.

Yes, you can book for multiple people. Just make sure the number of guests is right when you book, as entry is based on your booking details.

Anything on the day, like entry or facilities, is handled by the lounge operator directly. If you need help before you travel or have a question about your booking, the Enjoy Travel team is on hand to help.

How Enjoy Travel Hotels Work

Enjoy Travel helps you compare hotels and book accommodation that works for your trip. We bring together a wide range of properties so you can compare prices, locations and facilities in one place.

We're a comparison and booking platform. The accommodation itself is provided by the hotel you choose.

How the booking process works

The hotel then manages your stay from check-in through to check-out.

What you see before you book

Our search results show the details that matter when you're comparing:

What happens at the hotel

After booking, you'll receive a confirmation email with your reservation details. At the hotel, you'll normally need your booking confirmation, a passport or ID, and a payment card if the hotel requires one.

Check-in, your stay and any services during your visit are all handled by the hotel directly.

Changes, cancellations and problems

What's possible depends on the terms shown when you booked. Some reservations allow free cancellation before a set date; others are non-refundable from the start.

If you need help understanding your options or getting in touch with the hotel, Enjoy Travel can assist and point you in the right direction.

Frequently Asked Questions about Hotels

No, we're a comparison and booking platform. We bring together a wide range of hotels so you can compare prices, locations and facilities in one place. The accommodation itself is provided by the hotel you book.

Your reservation is with the hotel directly. Enjoy Travel facilitates the booking, but the hotel manages your stay from check-in through to check-out.

You'll typically need your booking confirmation, a valid passport or ID, and a payment card if the hotel requires one. Your confirmation email will have everything you need before you arrive.

It depends on the rate you booked. Some reservations include free cancellation up to a set date; others are non-refundable from the moment you book. The cancellation terms are always shown clearly before you confirm, so it's worth checking before you commit.

Get in touch with Enjoy Travel and we'll help you understand your options and liaise with the hotel where needed. What's possible will depend on the terms of your specific booking.

Your first port of call for anything during your stay is the hotel directly. If you're not getting anywhere or need a hand working out your next steps, Enjoy Travel can step in and help point you in the right direction.