Birmingham Airport Car Hire

Trusted Customer

Excellent car, great value and service

Allan W

this car hire company have been a pleasure to hire from great prices and great service and great cars.

KP Malamatenova

Very quick service from very smily people, both in Birmingham and London. The car was also so fuel-efficient, that for the whole trip we only put £35.00 gas to get it back to full.

Lee Graham

Great experience

Trusted Customer

Excellent

Nathalie Spiteri

Excedllent service.

Erico Cano González

Very Good

Trusted Customer

J dealt with me when I picked the vehicle up very professional & polite. Emmanuel dealt with me in the same manner & made the whole process was quick & painless.

Trusted Customer

N/A

Trusted Customer

great prices good customer service and great cars

Trusted Customer

I was denied rental because my credit card was not embossed. I have no idea why that is needed. Strangely this requirement is not mentioned on Drivalia's website. It was fine printed by the aggregator. Why would my bank issue one without embossing if it is a security feature. Drivalia offered to rent the car if I paid for a full insurance; that was more than 3 times the price. Fortunately I am a local so I declined and went elsewhere. I wasted few hours in commute but didn't have to pay senseless price. I have rented with Drivalia several times before. Yet they let me go. Not a single attempt was made to retain their regular customer. I will not be using the aggregator "Enjoy Travel" either. They add silly fine prints which enables the car rental companies to fleece their customers.

Trusted Customer

I'll never consider your company again, as I wasn't informed that if my flight was delayed I would incur an extra cost...

Peadar McKenna

Engine system error on car and sat nav maps were not updated.

Trusted Customer

The car was not roadworthy. The windscreen wipers didn't work properly and made an awful noise, sometimes snapping back. The screen wash didn't work, the rear wipers didn't work. There was a fault light on the dash plus a warning light to check tyre pressures. Two wheel trims missing so it looked as bad as it was. Terrible experience, especially driving on the A42 to return the car. The only thing they offered was for me to drive it back to exchange. They should have delivered an exchange to me.

Tettey Banfro

Very satisfied with service, price and car Performance

Deborah Oigbochie

N/A

Trusted Customer

There are hidden costs and upselling at the counter that pressured me into talking more insurance. If you are incentivising your people at the desk based on their sales, you are creating a terrible customer experience. I was asked to complete the same information 3 times (name, email, phone number, address). I filled it it when I booed online, I had to fill it again on a scrap of paper at the desk apparently if your system goes does (what rubbish in this day and age). I also had to fill it again on the form I had to finally sign I was expected to sign that I received a vehicle in perfect condition, before I even saw the vehicle. Apparently that's how the process works, first you sign "everything is ok" then I go to the car myself and do the inspection, then I come back to the office if there is anything wrong. Why not have a person at the car to do that with me? Too much time? Customers are probably not worth all that effort and cost? Well I will not be using Europcar again because of all this stress and worry.

Trusted Customer

Efficient, courteous service at the office, very good value. Shuttle from airport took 30 mins to arrive, poor

DAVID MEAKINS

First class service and polite staff car was easy t drive and reliable

Deborah Oigbochie

I was unable to speak to someone when I did needed. The phone was did ring at all therefore it was unable if the phone working.

Trusted Customer

All good

Trusted Customer

car rental worked perfect for this trip

Trusted Customer

Quick service on pick up and return. Car was brand new with 300 miles on clock. Full to full fuel policy and unlimited mileage was great. Car was a Fiat 500, gets from A to B but struggled on inclines. Would go for bigger car next time and would definitely use Europa car.

leigh cobb

ive rented a few times with birmingham airport and never had a problem. i get given the choice of an upgrade but its a choice and no pressure sales. The only reason i give it a 4 star is because you can never get hold of them on the phone which is agnoying if you have questions etc.

Niall McGilloway

this company accepted my booking but when i arrived at the hire car company desk at 8pm on a saturday night, they could not process my booking saying there was a issue with the booking and their main office is closed an they could not go ahead with the car hire and apologised leaving me stranded and completely without transportation, it was the worst experience we have ever had from a car hire company ,, causing us stress an anxiety and had to pay very high late minute car hire price from another company,, totally rejected and left on the side of the road from this company ,, rang their head office an still waiting on a reasonable explanation to their poor service

Trusted Customer

Small wait for pickup but Fred was extremely pleasant and helpful. Would recommend.

Seamus Abbott

Excellent service

Trusted Customer

The staff who checked my in was detailed in introducing me to the rental car. Much appreciated.

AMOUR AMOUR

I found very profesional staff dealing with customer and im very hsppy.

Allan Wodham

easy and quick to arrange the hire. Very friendly staff

Shirley Davies

The staff at the office were very pleasant. As a French resident, my old British driving licence was accepted with no other ID required. ( No reason why this shouldn't be the case but it still worried me a bit).

Trusted Customer

We have hired with Europcar quite often over the years and have been very happy. The car hire parking is several minutes walk from the terminal but it’s clearly signposted and level. The staff were friendly and helpful and we were quickly on the road. The return was equally efficient. The car was fine and clean when we collected it.

Allan Woodham

they are very friendly and efficient

Shakeel ahmad Whala

Great experience from booking to pick up and return .

Maureen Cashion

Great from go to whoa! Price was very reasonable, I had a newish Vauxhall Corsa with 2,000 miles on it. A delight to drive, the Satnav was well appreciated.. Staff were helpful in all aspects..

Chun Fan Cho

Good service and friendly salespeople! Will keep rent cars from them if needed !

Iulian Preda

Worse rental ever

Trusted Customer

The car was great, however we rented it for 2 days, which would get use 2x100miles. This was also said at pick up. But when we brought back the car we had to pay as we had gone over the mileage and were told, the computer says you only have 100miles.

Vedanth Patel

I didn’t end up taking the rental and losing my deposit. Never renting from Alamo or enjoy travel

Richard John Kingston PARKER

Always a pleasure to deal with the Birmingham crew - thanks for making it super simple ! See you next year ! 🙏

Olivier Lanz Martinez

I called the number to pick up the car and someone said to me that impossible to pick up… I paid for nothing… I have open a request in pay pal… so bad so bad

Trusted Customer

Very old school over an hour to get your keys the documentation they require reminded me back in the 90s when proof of everything is required nowadays most rental companies just require a driving license and a credit card and your good to go not these guys. What shocked me most was they were about to charge a customer hundreds of pounds for a damage he didn’t do until he proofed with a video he took before picking up the car that was crazy I thought Customer service training is required definitely wouldn’t rent r on then again

Sebastian Siemieniec

I rented a car at the Birmingham airport, everything went smoothly, the company is located close to the terminal so you don't have to call a transfer, you can just walk

Trusted Customer

I found the service very efficient, friendly and great value. Am sure sometimes things go wrong but my impression is most of complaints are due to customer stupidity. Yes I had to wait 30 mins to pick up my car but that wasn't the business, it was due to the 5 customers in queue in front of me who hadn't brought their drivers licence or other documentation despite being told to in the email or had turned up a day late and wondered why their car had gone. And then argued about it despite being in the wrong like toddlers having temper tantrums. The car I got was great and when I returned it clean and properly refuelled as per the email instructions I was in and out in about a minute. Not rocket science to read email instructions on how to use service. A friendly service I would use again many thanks.

Trusted Customer

Staff were really good and access to the place was easy. Some minor issues with the vehicle but it did not impact the purpose of the hire.

Richard Pearson

We konden de auto niet mee krijgen ivm borg. Weggegooid gekd

hilary Murray

Nice staff. Easy to check out - but I did pay the all inclusive pack .

Ayleesha Waithe

I hired a car in November 2023 due to a business trip in Turkey. I travelled by train to NEC to pick up the car rental, the manager however would not release the car and was very rude and unhelpful regarding the situation. I was sold misleading information, and told I needed a credit card to collect the car. However, a green motion advisor explained that I can use a debit card which will be a more to money. I agreed to pay the amount on my debit card used to make the deposit. The Manager at the branch however was unwilling to resolve the situation butting into his colleagues conversation with myself, and refused to release the car to me with no reason at all. I was left out of pocket with a lost deposit and wasted train fares and wasted time out of my day.

Trusted Customer

3 star due to staff being rude not just with me but every customer felt it who was there on pickup time, as rental car were really good, 100%clean and tidy. Value for money.

Trusted Customer

Do not use this robbers as they come as cheapest cost on your car hire search. I could give them minus ten stars if possible. They will do everything to charge you anything extra when you return your rental car and pick up anything almost spend 15-20 mins to inspect the vehicle returned. Absolutely disgraceful people to deal with that you want to sanitise your hands and clothes as you stand close to these people.

camilla headland

friendly helpful staff and efficient service, and reasonable pricing

Philip Lynn

Vague information on the website,needs more details

Carl Powell

Really impressed with the customer service and friendliness of all the staff I had contact with. Will definitely use them again

Trusted Customer

Policy wasn't clearly explained before I booked. Following booking, my money wasn't refunded when it became clear that I couldn't book with them.

Trusted Customer

Hidden information on emails. Surprises you with rules and Conditions onarruval. No flexibility.

Louise Mothersdale

The staff picking up on collection were friendly, the office staff too and easy to pick up and drop off. The price was excellent and the service I would highly recommend.

Trusted Customer

Regular customer, but still have to provide utility bills or bank statements, not something I feel comfortable with

Denis John O'Rourke

Charged much more than when booked. Too far from airport. Not friendly nor helpful. Gave very little documentation or information, and no copy of contract.

Trusted Customer

I found there was no flexibility when dealing with them compared to other car rental agencies in the area. Their response to any deviation was a much hire rental than that of the initial quote.

Trusted Customer

Need to be really through to check the car and rent the car from them, other wise they will charge you for everything saying it’s your fault

Shakeel Mahmood

Good experience and friendly

William Gay

Excellent customer service. Convenient pick up from Birmingham International Train Station. No shuttle. Will use again.

Mohammed Kayum

They advised me of any hidden cost associated with my booking.

Trusted Customer

My wife and I hired a car from you that turned out to be from Drivalia car rental near Birmingham international airport. Your initial prices are advertised very low and reading small print is highly recommended before booking. 100 miles per day were not enough for us and an extra £40 per day of hire was payable at the actual office. The insurance you offered was reasonable but it was recommended that we upgraded that too. I’m not sure that we would use you again and prefer to go straight a car hire place. Thank you