Malaga Airport Car Hire

Nader Alashker

The service is very good and the staff are very friendly. The cars are in a very good condition and clean. The only thing I had an issue with is the office is not open 24 hours. We had an early flight so I had to leave the car in a parking lot that didn’t belong to the company. It will be nice if the company designate an area for the early drop offs.

James Sadler

Negatives I was not informed prior to the collection if the hire vehicle that a deposit was required. Still waiting for the return of my deposit. Slow process of initial collection of car. Positives Nearly new Seat hire car (less than 2,000 kilometres). Easy off hire of vehicle.

Jacqueline Berger Arévalo

Me gusto mucho facil para recoger y dejar el carro

Trusted Customer

Upon collecting the vehicle, I found it in an unclean state, which was unexpected and concerning. More alarmingly, I discovered documents from a previous customer, including reservation details and sensitive information such as their passport number, still inside the car. This not only reflects a lapse in your standard cleaning procedures but also poses a serious identity security risk. This experience has left me extremely dissatisfied and questioning the diligence of your team in ensuring client privacy and service quality. I emailed Goldcar customer service with attached photos on the first day. Two weeks later, I still have had no answer.

Trusted Customer

Excellent near airport

Mary Maureen Reynolds Reynolds

I booked a car for pick up Nov 15th at 7.30pm. We got to the desk and found there were 3 staff serving 3 clients. We waited almost an hour with at least 3 or 4 clients ahead of us. At that stage we decided there was no way we were going to wait another 50 mins to get the car. Instead we hired a taxi. We were very upset at having lost so much time waiting. I would like a refund please. Kind regards Mary Reynolds

Thomas

Dont rent with them.

Trusted Customer

The one thing that could be improved on is the instructions on returning the vehicle other then that it was all good . The car was great .

Martin Ensom

Good service, car was as expected and the collection and return all was efficient. I would be happy to use them again next year.

Trusted Customer

Excellent car

Trusted Customer

I have not received my full deposit back into my card. They have only put back on a small amount despite the car being returned in the exact same condition and with a full tank of fuel too- I have petrol station receipt. You drop off your key in a post box and therefore no way to check what will be refunded. I have photos and videos of the vehicle at the start and end of the rental to prove the condition of the car and the mileage.

Trusted Customer

Overall good, except for counter staff pushing extra insurance. Car clean, and reliable. Limited milage not explained fully.

Trusted Customer

Company don’t take Amex, couldn’t rent the car as a result

Trusted Customer

God service on arrival not so great when dropping the car off, I’m still waiting for drop off email confirming everything was ok with the vehicle, got verbal confirmation at the drop off time but was advised I’d get email confirmation

Mark Freeman

Excellent as always from pick up to drop off

Philip Coward-Whittaker

The people at the desk were very polite and efficient which made the process enjoyable and the car was excellent

Robert Arden

We were disappointed by Record Go. We waited approximately 45 minutes in Malaga for an agent to be available to process our booking. They gave us a very hard sell on excess insurance, despite the fact that I had already bought that at the same time as booking the car hire. When we got down to the car park the car that had been reserved for us had a lot of damage, and I refused it. I was offered another car that looked fine on the face of it but later that day I discovered had an oil leak. This meant I had to spend the first evening of my holiday arranging for the car to be recovered and for a taxi back to Malaga airport to pick up another car, which took all of the following morning. The staff, whilst not unpleasant, were not at all apologetic. I won't be using Record Go again as I don't think they check the cars properly.

Martin Hooper

Easy to pick up and drop off at Malaga airport. Car in excellent condition. We had a slow puncture on 2nd day. Within 45 mins of contacting Goldcar with problem, they sent round someone to look at the car, take it away and ordered a taxi to take us from villa back to Malaga to collect new hire which was waiting for us. Really good service ...would recommend Goldcar. Martin

Trusted Customer

All very smooth. Pleasant staff. Didn't overdo trying to push the excess insurance.

Trusted Customer

Great company

Trusted Customer

Youli, jacque, and Andrea were brilliant

Trusted Customer

We did not get a car on our destination.

Dan Baciu

Nice people. Kind. Fair. Fast

Robert Shaw

Very good support all went to plan very easy to hand back great atmosphere in the depot.

Ben C

Customer service at pickup was poor, disinterested and uncaring. The car was clean and ready to go but it was covered in significant bumps and scratches, things I would assume they have charged customers for but then never fixed. Won't be using again.

Bernard Rooney

Staff , in particular Estefana were extremely helpful , respectful and made the customer feel valued . It was easy to understand just why this rental outlet was the busiest in the arrivals hall at Malaga airport

Trusted Customer

Apart from the 1 hour wait to get the hire car it was a seamless transaction. I got the fiat 500 which we wanted, all previous damage on it had been recorded on the initial document. They pre charge you for a full tank of fuel and €900 for damage excess plus recovery fee would be extra. Car worked flawlessly and we drove it all over Malaga and Granada. Drop off was simply done in 2 minutes which was great. Would recommend, just remember you'll have to wait an hour to get the car as they're so busy.

Trusted Customer

Professional and friendly, a great collection and drop off experience.

ADRIAN HERNAN DE LA CRUZ

Excelente atención y servicio.

Trusted Customer

Easy to find, easy to use, an enjoyable experience altogether

Trusted Customer

Although due to an error my booking did not complete I was still charged an insurance fee and had to go to length to get a refund

Mark Freeman

Absolutely first class as always nice friendly efficient staff. Highly recommended.

Trusted Customer

We had to pay additional money and airport tax. Which wasn’t explained when booking.

Andrew Gausden

Car was as described, clean and tidy, however, it had a number of bumps and scrapes to the bodywork. Disappointed that the windscreen washers were empty. Would still recommend and definitely book through Record Go again, good service with polite and helpful staff.

Trusted Customer

Soufien on the reception desk was very helpful. The car was clean and comfortable. Returning the car was easy and I received my fuel deposit promptly unlike other hire companies.

Trusted Customer

Good car - nice to get automatic transmission. Efficient collection, but quite low daily mileage allowance and a very large ‘hold’ placed on my credit card as I had my own excess insurance (which they didn’t not seem to like or trust). OK, but nothing special. Others would be similar I guess.

Leslie Wise

I was offered a free upgrade to have an all electric car and that the battery was fully charged and I could use all 400kms for free that it would provide. However when I returned the car with 10% battery and 42kms remaining the receiving customer services representative was not happy. She said that the car should not be returned with such a low battery and that I may be charged up to 450€ if the car broke down on its way to being recharged!!!. Its unbelievable that at Malaga airport multi-storey car park, where OK have their base, that they do not have charging facilities. In the end the CSR contacted their manager who accepted the situation and I was advised there would be no charge. If you hire an electric car I recommend you check what the minimum battery charge should be when you return it.

Trusted Customer

Straightforward, efficient process. Hugo was very helpful and efficient

Colin Budge

Excellent service, no hassle

Trusted Customer

It was a seamless experience especially if you try out a little of your Spanish speaking skills and be nice to the staff then they will reciprocate

Trusted Customer

Arrogante verkoper van OK. Alles was gebiekt en betaald, maar moest nóg 375 bijbetalen om het eigen risico af te kopen, anders kreeg ik de auto niet mee. Dat was alleen een optie en niet noodzakelijk. Toen ik de sleutels kreeg moest ik zelf maar uitzoeken waar de auto stond en hoe alles werkte. Geen fijn begin van je vakantie

Ian Robinson

Despite paying Enjoy Travel .Com in advance when booking, for Excess Protection insurance, on arrival to pick up the car, the receptionist insisted that I still had to pay for Goldcar Excess Protection Insurance or I would have to pay an extortionate price if the car was damaged. Even though I produced the booking paperwork showing this. So I had no choice but to pay Goldcar, AGAIN for Excess Protection Insurance which was over twice the amount which I had already paid Enjoy Travel .Com when I booked the car hire.

Jakub Slivonik

Vše bez problemu. Dobry vyber aut

Alexander Verstraaten

Everything went well and we were happy with the handling

Trusted Customer

The car rental company does not respect the Enjoy Travel prices. They require surcharges to get the price from their price list (c.a. 200 EUR). Because of this, I had to cancel the rental and lost the reservation fee charged by enjoy travel.

Bo Rainer Nyman

From start to finish averything ok

Marcus Relton

The car was good but took a long time to start without a key. The service was friendly but I was stung for another £50-odd, presumably to cover insurance, despite having got this excess covered cheaply in the UK.

Steven Caines

All worked well but lots of damage to the car, most was logged, but impossible to see all of it in a dark garage & then had the audacity to charge for this damage that was already there. They obviously rarely get cars repaired, just keep charging for the same damage oiver & over

Trusted Customer

The car was of a good quality y but the slightly aggressive attitude of the staff at the airport desk unnerved me and as a result I felt pressured to rebook a new rental to also include the extra insurance provided by Gold Car. If Enjoytravel were available to answer my questions at the time of collecting the vehicle I may well have had a better experience