Lisbon Airport Car Hire

Pedro Rei

Good car for a good price.

Trusted Customer

Everything went well, very kind personal!

Samuel Sandoval

Amazing service!! Worked with us even though we arrived a day late. The check in and check out process was smooth and quick! Super clear instructions. Amazing customer service. Would highly recommend.

Trusted Customer

Excellent

Pedro Pires

Clear and transparent transaction. Good product for the price. Car Ford Transit manual, 9 seater, surprisingly silent and confortable. Will use it again.

Joao Brito

Great experience quickly in and out after a few explanations on certain costs I was made aware. Widely recommend, insurance can be a bit high and this is the only thing I can say is not great however the process is clear and quick

Trusted Customer

Carro muito confortável, espaçoso e econômico. Atendeu perfeitamente nossas necessidades, o que tornou a viagem mais agradável.

NUNO SILVA

recomended work very well

peerapon jindasiriroj

Skoda Fabia good car. Masterkings Car rent excellent service

Francis Wellens

cheap and never any problem

Fernando Canossa

Muito bom

Trusted Customer

Brak kontaktu telefonicznego. Po przylocie do Lizbony czekaliśmy na umówionym miejscu na busa który miał nas odebrać o godzinie 22:00 z lotniska bus nie pojawił się brak kontaktu telefonicznego z firmą. Czekaliśmy na lotnisku do godziny 24:20. Musieliśmy sami zorganizować sobie transport do naszego apartamentu. Na drugi dzień pojechaliśmy do wypożyczalni z której mieliśmy otrzymać samochód tam poinformowano nas że reklamację powinniśmy kierować do enjoy ponieważ nasza rezerwacja przepadła i oni nie mogą nam pomóc. Musieliśmy ogarnąć samochód z innej wypożyczalni. Po złożeniu reklamacji do firmy enjoy nie otrzymaliśmy żadnej odpowiedź. Nie polecam tej firmy jakaś masakra.

Trusted Customer

Good quality car. Friendly team. No issues.

Pedro Jorge

Óptimo atendimento pelos funcionários, é fácil e simples o levantar e há entrega do veículo.

Arthur

Always friendly and helpful at MasterKings in Faro and Lisbon. Good quality cars with honest and fair treatment of customers, unlike many of their competitors.

Vincent

I came there and they canceled my booking. I had a 3 hour delay with my flight. So instead of the initial price I had topman 8 times more. to rent the same car. This costed me a lot of time and money. Also I waited an hour and half before It was my turn. It seems like they made problems up for every customer that came .

Trusted Customer

Service was poor. We had to do everything by ourselves for checkin. When picking up the car, it had just been washed and was parked in a dark spot so very had to photograph and see any damage to the car.

carlos almeida

Fantastic...

Carlos Galhano

Tudo correu muito bem, apenas o veículo me foi entregue sem ser limpo que foi justificado por falta de água, o pior foi mesmo com o condutor do Shuttle que não sabe comunicar sem ser na sua língua nativa (PT-BR) , não foi prestável logo ao início em que pessoas de idade não conseguiam subir para o autocarro da centauro e ele nada fazia para ajudar, tive de ser eu a insistir com ele que o autocarro tinha um degrau retrátil e que ele tinha obrigação de o abrir para facilitar a entrada e saída dos clientes, para além disso a caminho do aeroporto foi-lhe questionado se podia ir ao terminal 2 e ele disse que não ía sem mais explicações de como deviam proceder, tudo isto sendo eu a traduzir para os clientes estrangeiros visto ele não falar uma palavra em Inglês, também estava a insistir comigo em pôr mais um cliente na carrinha quando já estávamos 9 pessoas no interior, dizendo que ainda havia espaço para mais, desconhece ou ignora que um veículo ligeiro tem a lotação máxima de 9 pessoas. Resumindo uma pessoa pouco prestável para lidar com os clientes. Tudo o resto no que respeita ao aluguer, condições e estado da viatura estava perfeito.

Trusted Customer

Very helpfulll and great staff.

Junior

An incident occurred in my rental, with the need to open a claim. Now I need some documents to request reimbursement from the insurance company, but I am facing difficulties. I have sent numerous emails, and so far I am waiting for the response.

neville slade

Clean and new car, friendly staff and no probems at reception nor drop off. I reccomend getting the insurance at the desk upon collection, it helps a great deal.

Trusted Customer

Très bien

Trusted Customer

Insurance costs were higher than advertised by Enjoy Travel. The car was smaller than the choice I had made when booking. The child seats were not ready and they didn't even know the sizes I had specified when booking.

Graham Jeffries

Use Enterprise regularly both in the U.K. and abroad and always find them very helpful with a good range of cars and vans available

Trusted Customer

Good service once we had found Goldcar desk at airport. Professional pick up and drop off. Car as requested and no issues with spec or performance

Trusted Customer

Excellent service!

Trusted Customer

Should be zero stars but the form won't allow that. The car was not safe to drive. Loose mat blocked clutch, no wiper fluid, fuel was far less than indicated in the paperwork and promised discount for the issues never appeared. Thankfully we got the extra insurance (and took pictures at the pickup) because there was damage not indicated on the agreement. Worst car hire company we've ever dealt with!

Richard Aquilina

Couple of surprises when we collected the car. Full excess deposit taken rather than the blocking usually taken. Also had to pay a petrol charge as we were hiring for over 31 days. Not explained when we booked. All sorted though and process very good. Quick pick-up from the airport and efficient drop-off too. Would thoroughly recommend.

Marc M.

Contrairement à la réputation de Goldcar, les choses se sont bien passées.

Trusted Customer

reception aeroport ok navette ok accueil contrat peut etre un peu long mais explication ok accueil retour parfait

Jorge Pereira

Alles gut,alles super bin sehr zufrieden

Trusted Customer

Excellent thank you

Jorge Pereira

Tudo simples e muito bom

Trusted Customer

Great price

Trusted Customer

Nada a reclamar! Aluguei com eles pela Enjoydream. Não contratei o seguro com eles, mas foram honestos e não cobraram nada além do que eu já tinha pago. Infelizmente algumas coisas são mal explicadas pelos intermediários, mas deu tudo certo.

Eduardo Nascimento

très bien passer voiture en bonne état service transfert aeroport operationel 1h attente pour récupérer la location (en plein mois d'août donc normal)

Mikael Rasmussen

The car pick-up did not go well at all. To begin with, we stood in line for 45 minutes to get to a staff member. Then it took the staff member another 45 minutes to find our car. However, the staff member was friendly and apologized many times. Not a good start to a vacation. The car itself was as agreed. No complaints about it.

Philip Coward-Whittaker

This was the easiest and lease stressful booking I have ever had I would definitely recommend them

Trusted Customer

Pick up at the airport was just fine. It was easy enough to locate the Tangerine Van although the pick up agents were not inside the terminal at the designated meeting point. Check in and actually getting the vehicle took over an hour. This when there was only one other customer present. They were very particular about previous damages to the car, which is fine but every stone chip was a bit over the top. The vehicle was just fine absolutely no issues. Returning the vehicle was fine except when I asked for a copy of the invoice, I was told I would get one in two to three weeks. This seems a bit strange, unless they are waiting for any toll charges etc. Overall I felt the price was reasonable, the vehicle was reasonable with no issues. The check in/check out in my opinion was problematic. An hour to sign out a vehicle is too long. No emailed invoice upon completion of the rental is not great.

Trusted Customer

All went well

Paulo Semedo

Great dealings with Goldcar. Collected at airport and overall good car. Car was new and full of peteol.

Paul Santos

Rented for 1 month and everything went smoothly.

Norberto Laporte

Tutto perfetto personale molto gentile anche se il costo complessivo del noleggio si è duplicato dal prezzo offerto on line da 175€ sono passato a poco meno di 400€

renato colsoul

Positive: friendly staff, fast car collection and fast return Negative: shuttle bus took to long to arrive at airport, didn't the get the car I requested.

NUNO QUEIROS

Correu tudo bem!

Carlos Rodrigues

I could not ask for more...Excellent

Debra Gerrard

Everything straightforward & pleasant staff

Trusted Customer

Be aware. The price they give at EnjoyTravel is VAT 0% and they will add e-toll device rent (even you don't want to have it) to your rental bill. Cars are fine and they don't "try" to find "new" (non-existing) defects when you return the car.

Trusted Customer

Great prices. Car was about a year old in good condition. They are very thorough at checking the car out and it. Would definitely use again. Pick up from Lisbon airport and return was smooth with no unnecessary waiting around.

YUJI KIKUCHI

Staffs were friendly an car condition was excellent as I expected.

Eyal Amon

Great service and great car! We had a very good experience.

Deniz Doruk Nuhoglu

Unexpected Extra fees at desk, the same amount as the rental fee.

Savio Fernandes

Serviço excelente. Foi pela segunda vez que uso os seus serviços, e estou satisfeito.

Trusted Customer

Terrible experience with GoldCar at Lisbon airport. I booked my car rental to start one day earlier by mistake and then I contacted goldcar to let them know that I would be picking the vehicle up the following day they ignored my email and didnt answer the phone when I called. I turned up at the airport to be told by them that my car had been rented out to another customer and that I would not be given an alternative car. No refund was offered when I requested it. I then had to rent a car from another provider (guerin) who were very helpful.

theis sommer

Because we only had a debit card, we were forced to buy the most expensive insurance. I was not informed about this before i came. This costedb us several hundred euros extra.

andre VALERY

Belle voiture de gamme au dessus de se que l'on avait pris

Shmuel Abrahami

The shuttle service from Lisbon airport to the car rental office was not good - took a long time to find the representative and shuttle. The waiting time to get the rental car was very long and the process was cumbersome. The location was also very difficult to get in an out of as there was very little space to manoever and there were other businesses close by with queues of cars waiting to get in and out. Customer service was not good - did not feel welcome.

Trusted Customer

Great experience so far ! Everything went well ! I recommend !

Manuel Soares

Location de voiture avec un service d’accueil agréable, efficace et très clair. Pas de perte de temps l’ordre de réduction du véhicule. Aucun problème à recommander pour la location de voiture.

Robert Pero

Car worked great at a fair price!

jean michel mathy

arrivée retardée car avion en retard vers 23h45 donc un surcout de 50€ autrement RAS..

Marc MANGIN

Despite all the bad comments, things went well. But beware… the car were not exactly untouched when we took it in the middle of the night. We noticed pokes and scratches the day after in the day light.

Roger Roy

Pick up and drop off of rental vehicle was quick. Friendly service, fair price. Shuttle service to and from airport was great with no wait time.

Eduardo Lopes

Eu apresentei um cartão de crédito que estava em meu nome e ainda abri o aplicativo dele para provar que era meu e mesmo assim não deixou eu usar o meu cartão para locação do veículo, um absurdo, me senti muito ofendido e prejudicado! O cartão além de estar no meu nome possui senha para passar ele na máquina de cartão. Não vejo motivos para ele não ter aceitado!

Trusted Customer

Excellent price. Good service. No change to the initial plan. Defective car. No windshield washer working. Need to stop to clean windshield washer.

Trusted Customer

Staff always very friendly and efficient. I did have to wait a little longer this time when I returned the car; there seem to be only one staff member around. I've rented from SurPrice (via Enjoy) for over 6 years and will continue to do so.

Trusted Customer

The representative Daniel was very helpful and available if and when needed. Everything went very well.

Evelyn

Excellent price and customer service! Great selection of vehicles and prompt airport shuttle service. I will definitely be a future customer!

Jose De Magalhaes

Friendly staff car is good recommended.